If you have multiple items on the order and the order is still over $100 after removing the returned items, a freight restocking fee will NOT apply.Įxchange - If you are wanting to exchange a product due to size, colour, or satisfaction reasons, AMA Warehouse will happily accommodate this. A flat rate $9 return freight charge applies to all exchanges. Refund or Store Credit - If your order qualified for the “Free freight over $100” promotion, a freight restocking fee equivalent to the original postage cost incurred by AMA will apply. Please note that return freight is the responsibility of the customer.Īll returned item/s must be in original unused condition, with all tags attached and product packaging intact. If for any reason you are unsatisfied with your purchase, you may return the unused product/s within 30 days of delivery for a refund, or alternatively, exchange for another product. These items are Warehouse Collection only.ĪMA is committed to customer satisfaction and have ensured our returns policy is consistent with our responsibilities under the guidelines of Australian Consumer Law and the ACCC.
Items that cannot be shipped: There are some items that exceed the size restrictions of Australia Post and/or are considered dangerous items and are subsequently unable to be shipped by our current logistics partners. Items such as, but not limited to, gear bags, stands, tyres, ramps
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*There are some exclusions to the FREE and FLAT RATE shipping offers as follows īulky Items: Items that carry the “Bulky” Banner are classed as too big and/or too heavy to qualify for free shipping but are still allowed by Australia Post and will attract a bulky freight charge. Photo ID will be required upon collection of order.Īll orders purchased with Credit Card will be required to show Photo ID and the Credit Card used to pay for the order (if this is not possible please choose alternative payment method). Stock is sourced over multiple warehouses so may not be available at your chosen location immediately, a member of our online team will call you to confirm when your order is ready for collection. Please note this is not a 'click and collect' service. Applicable to items marked with the blue 'BULKY' banner on category page and/or BULKY symbol on product listingĬalculated during checkout according to location, only available to selected products and postcodes We offer a flat rate shipping charge on orders under $100Īdditional charges apply to exchanges, see returns policy for further informationĪ flat rate bulky item charge is calculated at checkout according to location (if available). We offer free shipping on orders over $100 - if you keep it!Īdditional charges apply to returns and exchanges, see returns policy for further information
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